At Sacred Lane Bali, we strive to ensure that your handcrafted treasures reach you safely and promptly. We offer reliable shipping options to various destinations worldwide, bringing the beauty of Bali right to your doorstep.
Once your order is confirmed, our dedicated team will carefully prepare and package your items for shipment. Please allow 1-3 business days for order processing before your package is dispatched.
We partner with trusted shipping carriers to offer you a range of shipping options, including standard and expedited services. Shipping times and costs will vary based on your location and chosen shipping method.
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your package as it makes its way to you.
We want you to be delighted with your Sacred Lane Bali purchase. If for any reason you are not completely satisfied, we offer a hassle-free returns and exchanges policy.
If you wish to return an item, you have up to 30 days from the date of delivery to initiate a return. The item must be in its original condition, unused, and with all tags and packaging intact.
To start a return, please contact our customer service team with your order details. We will provide you with instructions on how to proceed. Once we receive the returned item and verify its condition, we will process your refund or exchange.
If you would like to exchange an item for a different size or design, please let us know, and we will guide you through the exchange process.
Return shipping costs are the responsibility of the customer, unless the item received is damaged or defective.
Refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.
Thank you for choosing Sacred Lane Bali for your handcrafted treasures. We are dedicated to ensuring your shopping experience is smooth and enjoyable, from browsing our collection to receiving your carefully curated items.
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